Ok, I REFUSE to obsess about this wait for the background check to come in! Do you hear me?? REFUSE!!! Well, maybe I'll just give a teensy weensy update and that will be all until I hear something concrete! Anyway, so I email this woman who's in charge of all this, and she tells me that she's still waiting to hear back and that she'll let me know when she hears back about the results, etc. NOT what I wanted to hear, obviously, because every day that I don't hear something concrete is another day that I have to deal with THE CUSTOMERS. Anyway, so I send ANOTHER email a few minutes ago, and I get this automated response that she's "out of the office on Friday afternoon and won't have access to email." WHA?? She left early when these results could be sitting on her desk???!!!!! I almost had a meltdown. Ok, well that's enough on that subject.
Now for what you all have been waiting for...more customer stories!!
You all remember The Face of Evil, right? She's the insane woman who makes life miserable for all of us at the desk on a weekly basis. Well, today she came back. Luckily, I spotted her before she spotted me and I literally RAN into the office behind the desk and hid until someone else helped her. Yes, I'm a crud for doing that, but it's a doggie dog world out there, and where this insane woman is concerned, I'm a little Chiuachalaldlel whatever the hell they are! If I would have had to deal with this woman, I'd be writing my post from a jail cell!
Once Evil was gone, I emerged from my safe haven, only to be confronted with the phone call from hell. This guy was looking for the lady who handles installation of floors..she'd called him earlier in the day and left a message for him to call back BEFORE 5pm because she would be gone after that, and wouldn't be back until Monday morning. So, this is SIX THIRTY when he calls....and he gets mad at ME because SHE left at five o'clock! I asked him, "Did she not tell you in her message to call before 5pm?" He replies, "well, yes she did, but I was busy with other things and figured that she would work late since it's Friday."

If I could have reached through the phone, I would have slapped the shit out of this moron. Since I couldn't do that, I very curtly explained to him, "given the fact that it is Friday, if anything, Denise would have chosen to leave early, and you can trust me when I tell you that she does not sit around and wait for anyone to call her back before she leaves. Since you chose to wait until an hour and a half after she left, you will have to wait until Monday to speak with her." With that, he demanded that I go into Denise's office and retrieve his paperwork and help him with the problem that he was having. Naturally, at this point, even if I COULD have gotten access to his file, I would have sooner DIED than helped this clown. That's when I went into 'horribly aggravating customer no service mode' and repeated to him three times 'I'm sorry, Denise is out of the office until Monday. Would you care to leave a message?' before he finally screamed and abruptly hung up on me.

I smiled at my victory. Another asshole disposed of.
Shortly thereafter, a rather...well....does anyone remember Captain Kangaroo's hairdo? Well picture that hairdo, but bald on top, and that's what the NEXT joker looked like. He and his equally ugly wife approached me and babbled something about not being able to find anyone in the store to help them find what they needed, and that this was the second time that they'd tried to find what they were looking for and that they were leaving! I didn't even have a chance to ask what in the hell they were looking for to begin with! Let me just ask something...WHAT in the hell gets into these people who want to come up, babble incoherently, and then announce that they're leaving? I'm expecting any day now for some so called ADULT to throw themselves on the floor kicking and screaming like a child! I'm also beginning to believe that I have a tattoo on my forehead that reads, "Please...tell me your troubles...I care!"
Well, that's about it for tonight. Hope everyone has a great weekend!