Well, today was another day at the customer service desk...and much like any other day there, it was interesting to say the least:
I wasn't there an hour before the first moron struck...a lady comes in with her husband and 12 children and inquires, "Where do you keep the eaves overhangs at?"
Me: "What?"
Her: "The eaves overhangs...where do you keep them?"
Me: "I have no idea what you're talking about.....what is an eaves overhang?"
The lady and her husband look at me as though I've just beamed in from Mars and her husband interjects:
"Gutters!"
Me: "IF we carry them, they're at the end of aisle 12 at the VERY far corner of the store...." I said this to ensure that by the time they got there they'd be too tired to walk back to the desk if that's actually NOT where these gutters were.
Now, MY question is...if they were looking for gutters, why in the HELL didn't they just SAY gutters??!! If there even IS a 'technical' name for gutters, it damn sure isn't "eaves overhangs"...
Next up was INSANITY. Yes, I've spoken of her before. The lady with the crazy hair and equally crazy disposition. She walked right up to the desk to begin yet another reign of terror. Having not had a day off in the last 18, I wasn't even going to entertain the idea of dealing with her, so before she could even open her mouth, I turned and walked away. I don't know what she wanted, and I don't care. I didn't even inquire about it after I saw that she was gone...whatever it was, I was in NO mood to do battle with her today!
Then there was the telephone call from the man who was whining because his neighbor had gotten a 10% off coupon in the mail and he didn't. He felt that it was only right that we give HIM a discount because his neighbor had gotten one.
I explained it to him like this: "There are often times in life when we feel that we are more deserving, or at least equally deserving, of something that someone else has that we don't. For example, a man who lives only 20 miles from me recently won $10,000 in the state lottery because he had bought the winning ticket. Now, while I felt that it wasn't fair that HE had won that kind of money and I hadn't, I didn't think it appropriate to call and complain to the lottery commission of North Carolina about that, because simply put, that's just the way that it goes. In YOUR case, your neighbor received a coupon in the mail and you didn't, therefore, you are not entitled to the same discount that he got...because that's just the way that it goes."
Either this man actually understood what I said, or he was just so shocked by the fact that I'd smacked his hand for being a spoiled brat, because he then asked if he could be put on our mailing list in hopes of someday receiving a coupon in the mail as his neighbor had. I gave him the 800 number to call to inquire and then hung up the phone.
Even after 20 years of dealing with the general public, I'm still amazed by some of the things that I see and hear. The funny thing is that it seems to get worse as time goes by...our society here in the U.S. is getting to be one of brazen outrageousness! I remember the very first job that I had at Burger King when I was 17 years old...I was working the front cash register when this lady comes up and orders some food...I ring it up and tell her the total, at which point she hands me her credit card. Now, keep in mind that this was back in 1987..the very IDEA of using a credit card at a burger joint was insane. I looked at her and said, "I'm sorry, but we don't accept credit cards here...." The lady got completely DISGUSTED with me and began to bitch about the fact that every other place in the world took credit cards, so why didn't WE?! That may have actually been the very first time that I called someone out on their stupidity, because I looked at her with the blankest of faces and said, "look, I'm a cashier at Burger King..I don't make the rules, I just follow them..." and then I shook my head as she stomped out the door vowing NEVER to eat at Burger King again.
By the way, all of you out there who read my blog will be HAPPY..dare I say even RELIEVED at what I'm about to announce...I'm taking the day off tomorrow!!!!! Yes, I have FINALLY reached the point of complete and total exhaustion...to the point that if I were to go in tomorrow, I would literally slap the shit out of the first person who attempted to speak to me.
Good night everyone...enjoy your day tomorrow...because for the first time in a long time...I am going to!
It would be THE coolest thing if she and I got to work together again! So we'll see if I can convince her! 
I had initially figured that I'd just grin and bear it until the official training class started next week, but unfortunately, the class has been delayed for another TWO weeks! *sigh Looks like I'd just better be taking some awesome notes, huh??
It's going to be a hot one today...and humid. YUCK! 
I'll hopefully write more this evening....
